Check-In & Waivers

All guests and members entering Rock Haven must check in at the front desk. Everyone entering the facility—whether climbing or not—must watch our safety video and complete a Waiver and Acknowledgement of Risk.

A parent or legal guardian must complete the waiver for minors under 18 years of age.

 

Age Restrictions & Supervision

Ages 0–2

• May be in the gym only if held or kept within arm’s reach of a responsible adult at all times

• NO climbing

• NO being on pads or slide

Ages 3–8

• May climb only in the family area (upper boulder and corner section with slide)

• Must be actively supervised at all times

• Required supervision ratio: 1 adult per 4 children (includes infants and toddlers ages 0–2)

Ages 9–13

• May climb throughout the gym

• Must be actively supervised at all times by a responsible adult

Ages 14–17

• May climb independently and use fitness equipment after completing a gym orientation with a staff member

Parents, guardians, and chaperones are fully responsible for the behavior of the youth they supervise. Failure to follow rules may result in restricted access to the family area or removal from the gym.

Exceptions to main floor age restrictions may be made for children participating in youth programs or for current members who have completed a staff orientation.

 

For Your Safety & the Safety of Others

• NO running in the gym

• NO wrestling or roughhousing on pads

• NO gymnastics or flips

• NO walking on pads or under the arch

• NO climbing up the slide

Failure to follow gym rules or staff instructions may result in immediate removal from the facility.

This list does not cover every behavior that may pose a safety risk.

 

Safety Guidelines & Potential Hazards

• Immediately report any concerns, hazards, or damaged equipment to a staff member

• Always walk on concrete—never on pads

• Before climbing, look around and above to ensure no climber is above you or intersecting your route

• Keep all personal belongings out of fall zones

Footwear, Chalk & Gear

• Climbing shoes are required and must be specifically designed for climbing

• No tennis shoes, approach shoes, or street shoes for climbing

• Adults supervising children may walk on pads, but NO high heels or footwear that may damage pads

• Loose chalk is allowed in buckets only

• Chalk bags and buckets must remain at pad edges or on the floor

• Use all gear according to manufacturer instructions

Attire & Fitness Equipment

• Shirts or tank tops are required (no shirtless climbing)

• Youth must be 14 years or older to use exercise equipment

• NO children under 14 allowed in the weight room or near fitness or cardio equipment

Food, Drinks & Substances

• NO food or drinks on pads

• NO pets allowed in the gym

• NO climbing under the influence of alcohol or drugs

• Guests purchasing alcoholic beverages agree to a hand stamp and acknowledge NO climbing after consuming alcohol

Personal Property

Rock Haven is not responsible for lost, stolen, or damaged personal items.

 

Enforcement & Discretion

Rock Haven reserves the right to modify gym rules at any time. Staff may use discretion to address unsafe or inappropriate behavior and may remove guests or deny entry as necessary. No refunds or compensation will be provided.