frequently asked questions

You can join online on our membership page, or simply bring your photo ID and a form of payment (Debit card or Visa/MC) to the front desk and we’ll get you all set up

Yes! We know stuff comes up, so all bi weekly and monthly members can freeze their membership for up to 90 days. Go to our Membership Update form and tell us the start and end dates to your hold and we will get that set up for you. (3 business days to process)

Please do! We offer a free Guest Pass to members once a month. Make sure to bring a friend or family member every month as the Guest Passes do not roll over. (not available if your membership is frozen).

Our current memberships are monthly and are billed on the first of each month, so you are always paid in full for the current month.

Original bi weekly members are billed every 14 days, and each payment covers you for the upcoming 2 weeks.

The easiest way is to use the Update Membership link on our web page, and we are happy to help you update your payment method at the Front Desk or over the phone.

Membership can be canceled at any time with 3 days of written notice to Rock Haven either online using the Update Membership link, by e-mailing info@rockhavenclimbing.com, by written notice delivered via mail, or in person at our kiosk. Your Agreement will terminate as of the end of the billing period falling 3 days after your written cancellation notice. You will retain access to your membership until the termination date of any time period already paid for.

You can reach out via email info@rockhavenclimbing.com, social media, phone at (503) 512-5511, or simply stop in for a chat.

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