At Rock Haven, we are committed to safeguarding the privacy of our visitors, members, and individuals interacting with our services. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

Information Collection:

We may collect personal information when you:

• Register for membership or services
• Sign up for classes, events, or programs
• Make purchases or bookings
• Communicate with us via email, phone, or in-person
• Use our website or mobile applications
• Enter yourself into any of our competitions or events

The information we collect may include:

• Name, contact information, and address
• Date of birth
• Payment and billing details
• Emergency contact information
• Health or medical information for safety purposes (only as necessary for gym activities)
• Digital images of you in the gym

Use of Information:

We use collected information for:

• Membership management and administration
• Providing requested services, classes, or bookings
• Sending updates, newsletters, or promotional materials
• Improving our services and customer experience
• Responding to inquiries or feedback

Information Sharing:

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

• Service providers and partners to deliver requested services
• Legal or regulatory authorities if required by law

Data Security:

We take appropriate measures to secure your personal information and protect it from unauthorized access, alteration, disclosure, or destruction. We use a third party to protect all of your billing information and transactions that is current with all federal regulations regarding consumer protection and data encryption.

Data Retention:

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights:

You have the right to:

• Access and correct your personal information
• Request deletion of your data (subject to legal obligations)

Cookies and Tracking:

Our website or applications may use cookies or similar technologies to enhance user experience. You can adjust your browser settings to refuse cookies if desired.

Children’s Privacy:

Our services are provided to individuals age 3 and older. We do not knowingly collect personal information from children without consent of a parent or legal guardian.

Changes to This Policy:

We reserve the right to update or modify this Privacy Policy. Any changes will be posted on our website with an updated effective date.

Contact Us:

If you have any questions or concerns about our Privacy Policy or wish to exercise your rights, please contact us at info@rockhavenclimbing.com.

By using our services or accessing our facilities, you consent to the terms of this Privacy Policy.

This Privacy Policy was last updated on November 14, 2023.