Last updated: October 7, 2025 These Terms of Service (“Terms”) govern how Rock Haven Climbing (“Rock Haven,” “we,” “our,” or “us”) provides text messaging (SMS) services to individuals who choose to receive updates, promotions, or alerts from us (“you” or “your”). By opting in to receive SMS messages from Rock Haven, you agree to these Terms.

1. Description of SMS Service

By providing your mobile phone number and opting in, you consent to receive text messages from Rock Haven related to:

• Class or event reminders 
• Membership or billing updates 
• Gym announcements and closures 
• Promotions, offers, or community news 

Message frequency may vary. You do not need to opt in to SMS to use our services or become a member.

2. Opt-In and Consent

You may opt in by:

• Checking a consent box during online registration or checkout 
• Signing up in person at our facility 
• Texting a designated keyword to our number (if applicable) 

By opting in, you confirm that you are the account holder or have the account holder’s permission to enroll that mobile number.

3. Opt-Out and Support

You may opt out of receiving text messages at any time by replying: STOP to any message. After you send STOP, you may receive one final confirmation message stating that you have been unsubscribed. If you need help, reply HELP or contact us at info@rockhavenclimbing.com.

4. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Rock Haven is not responsible for any charges from your carrier related to SMS messages.

5. Message Frequency

Message frequency will vary based on your activity with us. Typical communications may include a few messages per month. We strive to keep messages relevant and not excessive.

6. Privacy

Your privacy is important to us. We do not sell, rent, or share your mobile number with third parties for their own marketing purposes. All data collected through the SMS program is handled in accordance with our Privacy Policy and applicable privacy laws.

7. Supported Carriers

Our SMS program is supported by most major U.S. mobile carriers. Delivery of messages may not be available through all carriers or in all areas, and delays or failures may occur due to carrier issues.

8. Limitation of Liability

Rock Haven is not liable for any delays, delivery failures, or damages resulting from:

• Carrier delays or outages 
• Technical issues beyond our control 
• Unauthorized access to your device or messages 

9. Changes to These Terms

We may update or modify these Terms at any time. Any changes will be posted on our website with an updated effective date. Continued participation in our SMS program after such changes constitutes acceptance of the revised Terms.

10. Contact Us

For questions or support regarding our SMS communications, please contact: 📧 info@rockhavenclimbing.com 📍 Rock Haven Climbing, Gresham, Oregon